Amafruits organic açaí purees made from 100% pure açaí berries
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Shipping | Returns | Privacy





Shipping


We ONLY ship online orders to addresses within the United States.

FREE SHIPPING in the continental U.S. only. Orders for delivery to Alaska, Hawaii or Puerto Rico need to call 1-877-818-1262 for shipping rates or email us at custserv@amafruits.com. We do not ship outside the United States or Puerto Rico.

All frozen products typically ship on Monday or Tuesday to ensure arrival prior to the weekend. They are shipped in special insulated boxes with dry ice to keep them as cold as possible during transit. If any dry ice remains, you should use gloves or a protective layer before handling.

To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses. We are able to deliver to rural routes with complete addresses and telephone numbers.

When your order is shipped, you will receive an email with the tracking number. Our products are shipped from our primary warehouse in Illinois via FedEx Ground. Actual shipping time is usually between 2 to 4 business days with shipments left at the indicated address (no signature is required).

If a faster delivery time is required or preferred, we offer FedEx Express delivery for an additional charge. Please call us toll-free at 1-877-818-1262 for additional shipping rates or email us at custserv@amafruits.com. For example, west coast delivery addresses, which typically ship in 4 days, may be changed to 3-day FedEx Express for an additional charge of approximately $20 for smaller shipments and $40 for larger shipments. For 2-day express service, additional charges are approximately $40 for smaller shipments to $70 for larger shipments.

Please make arrangements to have someone retrieve the shipment as soon as possible on the day of arrival. Items must be unpacked and put in the freezer the same day they are delivered. With some 4 day shipments, thawing of the products may occur. These may be refrozen or placed in a refrigerator for use within 5 days.

IMPORTANT NOTE: All frozen products are shipped on Monday and Tuesday. Orders received after 9 AM Tuesday Central Standard Time (CST), will not ship until Mon., Tues. the following week. For example, if you place an order for frozen items Tuesday morning after 9am CST, you will receive them the following week, 8 to 10 days after your order date.

Order Status: If you have not received your order within the time frame described above, please contact FedEx with the tracking number sent to you. If you need further assistance after speaking with FedEx, please send an email to custserv@amafruits.com and we will be happy to help.

CANCELLATIONS: If you decide that you need to cancel an order which you have placed via our online store, please contact us immediately by phone at 1-(877)-818-1262 or by email at custserv@amafruits.com. Every effort will be made to accomodate the cancellation of your order as long as it has not yet shipped. Please note that if the item has shipped, the order cannot be cancelled.


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Returns


At Amafruits, quality assurance is paramount. We stand by our products and are confident you’ll find each item in our product line of the highest quality.

We will accept returns that can be traced to manufacturing defects and shipping related issues on a case by case basis. If a customer receives a damaged or defrosted product, Amafruits requires the customer to notify us on the same day the product is received through the following e-mail address: custserv@amafruits.com. Please include the name you used when you ordered, the contents of your order and a brief description of the complication along with several photos of the products, and we will promptly email or call you to remedy the issue. A Quality & Control team member will evaluate each case and determine how to proceed. In order to qualify for a refund or product replacement, the requirements above must be fully met.

We are confident that you will be delighted with your Amafruits purchase. If you are not satisfied with your purchase, please let us know.

We do not accept returns for any products that have been opened. However, if a customer wishes to return a product that has not been opened or unsealed, please notify us through the following e-mail address: custserv@amafruits.com. The customer is responsible for shipping costs and for the product to be returned to Amafruits in the same frozen condition as it was originally shipped from our warehouse in order for a refund to be processed. For your protection, please use FedEx, UPS or Insured Parcel Post for shipment and include a small amount of dry ice to keep the product frozen. The original shipping fees are not refundable. If we receive the product in good condition, a credit for the price of the item and applicable taxes will be applied to your credit card.

All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it cannot be modified or canceled. In the case of frozen items, if the product does not return in the same frozen condition as it was originally shipped from our warehouse, we will not be able to refund the value of the shipment. Original shipping fees are not refundable.


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Privacy


Amafruits LLC is strongly committed to your right to privacy and to taking steps designed to secure your personal and financial information. To earn your trust and confidence in our commitment, the intent of this policy is to fully disclose our privacy practices to you. We will only use your personal information in accordance with this Privacy Policy. We encourage you to read our policy to understand the types of personal information we collect and how this information is used.

By using our site, you consent to the collection and use of your information as described in this Privacy Policy, which was last updated in June, 2010. Any changes to our Privacy Policy will be reflected on this page so that you are always aware of the information we collect and how we use it.

In General, amafruits.com collects personal information necessary to respond to your requests for our customized products and services and to allow you to use the resources available on our website. Personal information includes, but is not limited to, name, physical address, email address, phone number, age and any other information that itself identifies or, when tied to the above information, may identify you as a specific individual.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies in several ways. Cookie files are used to better understand how you go through our website so that we may tailor your experience at our website. Cookies are also used to tell us whether you have visited our website previously, and to help us determine whether you came to our website from a particular Internet link or banner advertisement. Cookies can also be used to help you to save and retrieve passwords and other information and preferences you use on our website, saving you from having to re-enter this information upon every visit to our website. Cookies cannot and will not be used by us to retrieve any personal information about you from your computer that you have not previously and voluntarily provided to us. However, when you click on banner advertisements served by our outside advertising company and we do not have control over how they use this information. Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. However, most of our features will not function if you do not accept cookies.

When you connect to our website, we record your IP addresses and information on the type of operating system (e.g. Windows98) and browser software(e.g. Microsoft Internet Explorer and Netscape) you are using. This helps us to diagnose problems with our servers and for system administration. Your IP address is also used to help gather aggregated demographic information. Amafruits LLC is committed to the preservation of online privacy for all of its Web site visitors, including children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. Amafruits.com sells products intended for purchase by adults. If you make a purchase on amafruits.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using amafruits.com. With whom your information is shared and how it is used.

When you provide information to amafruits.com the information is stored in our databases, and such information is used by amafruits.com in accordance with this Privacy Policy. Information we collect is used to tailor your experience at our site, to show you content that we think you might be interested in, and to display the content according to your preferences. We also use such personal information to send you information and promotional materials on us. Your contact information may also be used if it becomes necessary to contact you. In addition to the circumstances described above, we may disclose your information if required to do so by law, court order, as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

As a user, or customer, you will occasionally receive e-mail updates from us about important functionality changes, special offers from us, new amfruits.com services and other noteworthy news items about us. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, just let us know by replying to one of the e-mails with “Remove” in the body of the e-mail or let our partners know by following their instructions. Our site also provides you the opportunity to opt-out of receiving such communications from us at the point where we request information from you. In other words, if you don’t want us to send you e-mails about our business, just let us know. Amafruits.com reserves the right to limit registration to those who will accept emails and to those who will provide the requested information.

Amafruits.com provides you with the ability to receive e-mail subscriptions to various services we provide. If you elect to receive such e-mail subscriptions, you can opt-out of receiving future e-mails by logging in to your account and following the appropriate links.

At any time, you can view and/or update all of the information contained in your account by logging in to your account and following the appropriate links. Your account log-in can be easily accessed by visiting us at www.amafruits.com. However, even if you delete or change some personal information in our registration database, it may still be stored on our databases (including those kept for archival purposes).

All order information you provide to is transmitted using SSL (Secure Socket Layer) encryption. SSL is a widely used coding system that lets your browser automatically encrypt or scramble data before you send it to us. Transactions will not be permitted if your browser does not accept SSL encryption. Only authorized personnel from amafruits.com or its partners can decode this information and such personnel will only do so in accordance with our or their Privacy Policy. In addition, to attempt to deter the theft of personal information residing in our system, we have installed secure “firewalls” and/or have implemented other security measures to help protect our systems against “hacker” break-ins.

Please be aware that on our site we have advertisements and links to other websites that may collect personal information about you. This Privacy Policy does not cover the information practices or policies of such websites. We encourage you to read the privacy policies of all such sites, as their policies may be materially different from our Privacy Policy. Any material changes in the way we use personal information will be described in future versions of this Privacy Policy. Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices to our Customer Service Center at custserv@amafruits.com. Please reference the Privacy Policy in your subject line. We will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.


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